I actually have used them once before for my wife's Audi, and they actually treated her good to the point where I even have referred two other friends . But this last time for me they made me feel like I was asking to get into the VIP section of some snobbish club and they controlled the velvet rope. First off my problem. I had an 04 Passat that was sitting up for a few months because a STOP light came on saying the car was overheating so I parked the car and took awhile to get around to it. I have 3 other cars btw and rarely drive this one so it wasn't a priority when it went down. So the tag expired a few months ago and I decided against selling so I needed to
have it fixed and get it registered. I called Munich on a Fri and explained the situation and they told me to bring it in on the following Thur. I told them I needed to tow it in so I wouldn't get a ticket driving it up there plus I thought it may overheat. All good so far. I called that following Thur morning to let them know I was about to have the car towed there and they say "Let me get STEVE". I explain to Steve that I'm towing the car in and he asks if I had it registered. I politely try to explain I need a mechanic to fix my issue THEN I would go get it registered. Steve replies he can't work on a car with expired tags. What kind of mechanic says that!!! Then he tells me to take it to a dealer as if that was my only option. I mean this guy acted as if I was bringing him a piece of trash to restore and I intended to leave it at his shop for months. At the very least I could tow my car in and tow it away if needed. Anyhow I took it to Karma and at the end of the day the car was actually fine just a bad sensor, oil change, and some new spark plugs and I was on my way. Happy ending though is now it's registered and I found a quality mechanic. Anyhow good luck using them. Just figure I'd give my 2 cents because had this been my only car and I'm taking Uber back and forth to work from Mon till Thur just for Thur to come and I have to hear they won't work on it then I would've been in a very time wasting situation. Even if that is their policy which I've never heard from another mechanic then get on the same page and don't waste people's time.
What you don't get is a cappuccino machine in lobby and a copy of USA Today. What you get is great service at a much much better price than the dealership up the street. No frills at about 2/3 the price.
I generally don't like to write reviews over things that take a long time to truly know what level of service was provided to you. I've taken in my 2005 Saab 9-3 to them twice in 3 years for regular scheduled major service.
PRICE: They are head and shoulders above the dealership on price. The quality of work is fine. My latest visit I also needed them to install a new rear quarter panel lens, of which I was only charged a fraction of an hour for labor (i supplied the part). No gimmicks.
SERVICE: My first visit with them I believe did take a few days to do, but I prepared myself for that. Sometimes you just need to ask the right questions ahead of time so YOU are the customer are prepared and informed, which is what should always be required of the customer. For, the most recent visit last month, I had to go out of town so I dropped off my car for the WEEK and Steve happily arranged for a ride to the metro to get me to the airport. Great service. Free parking also! :) Some older reviews paint Steve as a terrible provider of customer service, but I found him to be a good guy, albeit a little straightforward. He did let me know up front what he would and wouldn't be able to fix on a recent inquiry. But seriously though, where else are you gonna call that has Guns N Roses "Sweet Child of Mine" blasting in the background? Stay awesome, Steve.
I've owned two SAAB's and I have only used Munich West for all of my services. The prices are amazing considering the service received. I've gotten quotes from different vendors and they can never beat Munich West. Fair, honest, affordable, friendly, professional, and really nice people. I'm not sure what burr got into the guys tail that wrote the negative comment, but, then again what kinda name is that anyway. Disregard the negative and you will have identified a new service provider for your imported vehicle for a lifetime.
Munich West has been servicing European cars in the Atlanta area since 1976. We have earned a solid reputation of doing excellent work for a fair price.
Our customer loyalty is apparent by the large amount of automobiles with our tag displayed on their bumper. Whether you drive an Audi, BMW, Mercedes, MINI, Saab, Volkswagen or Volvo, Munich West is the shop you can trust with all of your repair needs.
The Best Choice in European Auto Repair
If you own a European car or SUV you won’t find a more friendly and professional group of people in Atlanta who love to care for you and your vehicle. Our auto mechanics are highly trained and our service center is equipped with the most up to date diagnostic testing and repair equipment. We are able to diagnose any issues in your vehicle and our friendly service technicians will explain each item to you before doing any work. We never surprise you with unexpected charges.
The European Auto Repair Shop You Can Trust
We don’t like being taken advantage of by pushy service people any more than you do. That’s why at Munich West, our Service Advisors get to know YOU, your VEHICLE and your NEEDS to make the right recommendations for auto service and possible repairs that exceed your expectations every time.
We perform only the Work Necessary to get you back on the road quickly and safely. We treat you like a friend and your car like it was one of our own. That’s the Munich West trust you can count on.
Munich West received 4 stars out of 5 based on 19 reviews on Yelp.